Raytheon 2004 Annual Report Download - page 4

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That’s what we accomplished. But what is the
context for our accomplishments?
• Customer focus. This is primary. We
believe that customer focus creates customer
success, that customer success drives growth
and that growth creates shareholder value.
• Performance. Performance is basic to
everything we do, which is why we want to
take it to a new level. We believe that customer
and shareholder confidence are earned by
meeting commitments.
• Relationships. We are a company that
listens and builds on trust.
• Solutions. This starts with understanding
our customers’ needs and then responding
with appropriate solutions. We have a diversi-
fied portfolio of thousands of programs. Our
strength is in developing and integrating the
electronic and information systems that
empower defense “platforms” such as ships,
tanks and planes. Our engineersand scientists
are domain experts in all elements that make
up a mission – from “intelligence” to “effects.”
Inother words, we have an understanding of
the elements and we know how to put the
pieces together to achieve the objectives of the
mission. This knowledge enables us to make
the elements work better together, allowing us
to be a trusted partner on any mission.
• Technology leadership. Raytheon engineers
and scientists are working on an incredible
range of exciting solutions, from an X-band
thin radar aperture for advanced airborne
systems to research into fields that would
once have been considered science fiction at
places like our Missile Systems’ “Bike Shop”
in Tucson, which was featured in a front-page
article in The Wall Street Journal.
• Process discipline. We believe this helps us
become more predictable in everything we
do, from program management to software
development. Raytheon Six Sigma™ (R6σ™),
for example, has become part of the DNA
structure of our company. With tens of thou-
sands of R6σSpecialists, hundreds of Experts,
and dozens of Master Experts, R6σis embed-
ded in the company. Over the years, the appli-
cation of R6σhas transitioned from cash
management to program performance, engi-
neering and suppliers, and now to growth.
• Global presence. Our focus on relation-
ships and solutions helped drive growth in
our international business in 2004. Progress
included selection for the assessment phase
of the British Army’s Joint Effects Tactical
Targeting System; an award for F/A-18
Hornet flight simulators for the Royal
Australian Air Force; and the selection of
upgrades and other elements for Japan’s
emerging missile defense capabilities.
• Talent. Raytheon is blessed with highly
skilled employees. It is essential that we
attract and retain talent to develop the inno-
vative solutions to meet our customers’
future needs. If we are to do this successfully,
we willneed todrawon a large, diverse pool
of talent and to take the societal steps
necessary to ensure we have future genera-
tions of engineers and scientists. Along these
lines, Raytheon was proud to pledge
$850,000 to Tuskegee University to provide
scholarships for highly talented undergradu-
ate students majoring in engineering and
computer science.
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