Quest Diagnostics 1996 Annual Report Download - page 23

OUR VALUES
Quality
The patient comes first in everything
we do. Our passion is to provide
every patient and every customer
with services and products of
uncompromising quality — error free,
on time, every time. We do that by
dedicating ourselves to the relentless
pursuit of excellence in the services
we provide.
Integrity
Credibility is the key to our success;
therefore, all of our processes,
decisions and actions ultimately are
driven by integrity. We are honest and
forthright in all our dealings with our
customers and with each other. We
are responsible corporate citizens in
the communities we serve. We strictly
comply with the laws and regulations
governing our business, not only as a
legal obligation and a competitive
necessity, but because it is the right
thing to do.
Innovation
We constantly seek innovative ways to
enhance patient care and provide
value to our customers. We support
the creativity, courage and persistence
that transform information into
knowledge, and knowledge into
insights. We seek continuous
advancement through the adaptation
of existing knowledge as well as
through experimentation, with the
full understanding that we learn from
our failures as well as our successes.
Accountability
As a company and as individuals,
we accept full responsibility for our
performance and acknowledge
our accountability for the ultimate
outcome of all that we do. We strive
for continuous improvement, believing
that competence, reliability, and
rigorous adherence to process
discipline are the keys to excellence.
Collaboration
We believe in teamwork and the
limitless possibilities of collaborative
energy. We achieve excellence by
putting collective goals ahead of
personal interests. We support and
encourage open communication and
meaningful cooperation among
colleagues from varying backgrounds
and disciplines. We respect individual
differences, and we value diversity.
Leadership
We strive to be the best at what
we do — both as a company, and as
individuals. We embrace the qualities
of personal leadership — courage,
competence, confidence and a passion
for surpassing expectations. We will
provide growth opportunities for our
employees, quality services and
products to our customers and
superior returns to our shareholders.