Quest Diagnostics 1996 Annual Report Download - page 2
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CHAIRMAN’S LETTER
This has been a truly historic year for Quest
Diagnostics Incorporated.
In the space of twelve months, we have launched a
new company with a new name, a focused strategy, a
clear mission and a compelling vision of our essential
role in providing answers for health care: answers
for patients, answers for partners, answers for
better health care decisions.
We are excited about Quest Diagnostics and the
opportunities which it presents. The model for
driving the successful turnaround of our company
starts with our employees. Satisfied employees will
yield satisfied customers, which in turn, will yield
satisfied shareholders. We are creating a culture that
focuses on our customers as our number one priority.
We believe this is the fundamental way to create
shareholder value.