Progressive 2010 Annual Report Download - page 17

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19
OUR PEOPLE AND CULTURE
Addressing groups within Progressive, I often
simplify our business to two critical components
to make a point—”We don’t have many char -
acter istics of other businesses—the tangible product
features of consumer electronics, the intellectual
property of the pharmaceutical business, the produc-
tion lines of the manufacturing segment, ...” we
have “People” and “Reputation.” Much of this letter
and report, as is appropriate and the custom,
focuses on this year’s economic and tactical ac-
complishments along with an accounting-based
presentation. It doesn’t fit well in that format, but
it is simply not a complete report without due
recognition to all the people who make it possible
and upon whom our reputation rests. Our people
and our culture are what make us special.
My close each year thus is appropriately the
most constant part of this letter for it is the
most public forum I have to thank the people of
Progressive, our agents and brokers, customers
and shareholders for their support.
To all the people who make Progressive,
“Progressive”—Thank you.
Glenn M. Renwick
President and Chief Executive Officer