PACCAR 2012 Annual Report Download - page 18

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P A C C A R P A R T S
PACCAR Parts achieved record worldwide revenue in 2012 — delivering 1.2 million
parts shipments to more than 1,900 Kenworth, Peterbilt and DAF dealer locations.
PACCAR Parts benefitted from strengthening freight volumes and aging fleets — especially in North America
and Europe. PACCAR Parts’ successful aftermarket brand, TRP, which stocks parts for many truck, bus and trailer
makes, was launched in South America and Australia in 2012 and expanded to 100,000 parts. The Kenworth
Privileges, Peterbilt Preferred and DAF “MAX” loyalty cards celebrated 1.8 million customer redemptions in 2012.
PACCAR Parts’ Distribution Centers (PDCs) utilize the latest in technology, including wireless voice recognition
and hands-free operating environments, to improve operator efficiency and accuracy when fulfilling orders.
PACCAR Parts enhanced its Fleet Services program, which provides superior value to large commercial
vehicle fleets. Fleet customers benefit from guaranteed national pricing, centralized billing and priority services
through Kenworth PremierCare, Peterbilt TruckCare and DAF International Truck Services.
PACCAR Parts’ 15 PDCs are growing with the construction of a new 280,000-square-foot PDC in Eindhoven,
the Netherlands, expansion of the Lancaster, Pennsylvania PDC capacity by 55,000 square-feet and doubling the
capacity of the Madrid, Spain PDC.
PACCAR Parts sells high quality PACCAR parts and TRP aftermarket parts for all makes of trucks, trailers and busses. PACCAR Parts
Distribution Centers use advanced inventory management technology to ensure customers have required parts on a timely basis.