PACCAR 2010 Annual Report Download - page 19

Download and view the complete annual report

Please find page 19 of the 2010 PACCAR annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 87

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87

P A C C A R P A R T S
PACCAR Parts achieved record North American revenue in 2010 — delivering 1.3 million
parts shipments worldwide to over 1,900 Kenworth, Peterbilt and DAF dealer locations.
Strengthening freight volumes and aging fleets — especially in North America and Western Europe — increased
demand for aftermarket truck parts. PACCAR Parts expanded its offerings by providing fleet customers with
guaranteed national pricing, centralized billing and diagnostic scheduling of maintenance.
With the launch of the PACCAR MX engine, PACCAR Parts expanded the PACCAR Call Center (PCC) in North
America to offer 24/7 technical and diagnostic engine support. In an industry first, PCC is staffed by certified
engine technicians and uses innovative remote engine diagnostic technologies. PCC offers 24/7 roadside support
throughout North America and Europe, managing 1.7 million calls annually.
PACCAR Parts’ successful aftermarket brand, TRP, which includes parts for all truck makes and models,
expanded to 40,000 part numbers and now includes bus and trailer parts. TRP rewards customers with the
highest quality parts and cost-effective choices for vehicle repair and maintenance.
PACCAR Parts expanded to 14 worldwide parts distribution centers (PDC) during 2010, opening a state-of-the-
art 25,000-square-foot PDC in Santiago, Chile. The center will serve the Andean countries of South America —
including Chile, Peru and Ecuador.
PACCAR Parts’ global operation employs state-of-the-art technologies – wireless voice recognition, integrated logistic systems, tablet PCs
and dealer inventory management tools – to support aftermarket customers. A new 25,000 square foot PDC in Santiago, Chile, joined the
network in 2010 to support expansion in South America.