PACCAR 2010 Annual Report Download - page 14

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K E N W O R T H T R U C K C O M P A N Y
Kenworth earned the J.D. Power and Associates 2010 Medium Duty Truck Customer
Satisfaction StudySM award in the Medium Duty Dealer Service Segment.*
Kenworth has captured an industry-leading 20 J.D. Power customer satisfaction awards since 2003.
Kenworth unveiled the T700 — the most aerodynamic heavy duty truck in its history. The T700 reduces
aerodynamic drag by 3.5% versus the closest competitor, which results in a fuel consumption saving of over
$1,000 per vehicle per year. Features of the T700 include a sleeper with an 8-foot cathedral ceiling and over 60
cubic feet of storage space. The T700 has earned the EPA SmartWay® certification.
The new PACCAR MX engine is standard in Kenworth models and the perfect complement to Kenworth’s
leading edge aerodynamics. The PACCAR MX has a horsepower range of 380 to
485 and delivers peak torque output of up to 1,750 lb-ft., enhancing performance,
reliability, durability and operating efficiency. The new PACCAR MX engine has
grown to 25% of Kenworth sales since its mid 2010 introduction.
Kenworth expanded its industry-leading product range with the T440 natural
gas truck for local and regional haul and vocational applications. The new T440
operates on compressed natural gas or liquefied natural gas, which reduce nitrogen
oxide by approximately 40% and greenhouse gas emissions by up to 20%.
The versatility of the Kenworth medium duty range expanded with the addition
of a factory-installed 16,000 lb. rated front drive axle, an important option for utility
service, construction vehicles and boom trucks. Kenworth launched its dashboard
mounted Driver Information Center for increased performance, serviceability, and
fuel efficiency awareness.
Kenworth’s proprietary NavPlus enhances the driving experience for Class 5–8
commercial vehicles. NavPlus is the truck industry’s first in-dash computer system designed for truck
navigation, real time vehicle data, hands-free phone, audio and camera controls, roadside assistance and optional
Internet access.
Kenworth’s “Right Choice” events enabled thousands of visitors to tour Kenworth’s state of the art production
plants in Chillicothe, Ohio, and Renton, Washington, and the PACCAR plant in Ste. Thérèse, Québec. Visitors
experienced interactive product displays featuring the entire line of new Kenworth models, innovative technology
and the PACCAR engine range. The environmental footprint at the three plants was reduced due to an 80%
reduction in dunnage through use of recycling bins, returnable shipping containers and reduced packaging.
The Kenworth dealer network operates 300 locations in the U.S. and Canada.

The new T700 features the lowest aerodynamic drag of any Kenworth, resulting in a fuel
efficiency advantage that can save on-highway customers over $1,000 per vehicle annually
when compared to its closest competitor. The driving performance and cab ergonomics are
unequaled in the industry for productivity, luxury, storage and amenities.
* Kenworth received the highest numerical score for medium-duty truck dealer service in the proprietary J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction
StudySM. Study based on responses from 1,258 respondents measuring 8 manufacturers. Survey was of primary maintainers and owner operators and measures overall service quality
of new medium-duty (Class 5, 6, and 7) trucks. Proprietary study results are based on experiences and perceptions of consumers surveyed in June-August 2010. www.jdpower.com