O'Reilly Auto Parts 2007 Annual Report Download - page 3

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Wisdom
comes with age –
a glance at our
50-year journey.
1
In 1957, Charles F. “C.F.” O’Reilly and his
son, Charles H. “Chub” O’Reilly, along with
11 team members, opened the first O’Reilly
Auto Parts store in Springfield, Missouri,
and established the blueprint that has
powered the growth of our company through
50 years and 1,830 new stores. The key
elements of that blueprint haven’t really
changed over the past 50 years since the
opening of that first store. Team O’Reilly
continues to be unwavering in its commitment
by providing the best possible service to our
customers and by working hard each and
every day. At the center of our success are
our people. Our financial success in 2007
reflect the thousands of daily interactions
between our professional parts people and
our customers. Our commitment to service
means that we strive on a daily basis to make
a connection with our customers by providing
the professional expertise that they expect
and the parts availability that they need.
At the core of our customer service
culture is the partnership that we form with
our customers. Our experience over the past
50 years has provided ample evidence that
the auto parts business is a relationship
business. We work diligently to build these
relationships with our professional installer
customers who count on us to consistently
provide them with industry-leading parts
availability and technical expertise. We
understand that our success is contingent on
their success, so we focus on the key factors
that make their businesses profitable. We
maintain the best in-stock parts availability
in the automotive aftermarket business, so
that our professional installers can get the
parts they need quickly and can maximize
the efficiency and profitability of their shops.
We recruit and train the best parts people
because our customers expect a very high
level of expertise … the wrong part delivered
to one of our professional installers means a
repair job gets delayed and their customer is
disappointed. So we focus on training through
our e-learning system and hands-on mentoring
of our store operations management.
Our focus on training and mentoring
the best parts people in the business allows
us to establish and maintain a strong
Letter to Shareholders
1958
After our first full year in business,
sales totaled $700,000.
1961
Ozark Automotive Distributors
was formed to specialize in wholesale
distribution to independent
auto parts stores.
1964
O’Reilly Automotive added its first
branch store at Glenstone and
Bennett in Springfield, Mo.
1957
Chub O'Reilly and his father,
C.F. O'Reilly, made the decision to open
O'Reilly Automotive, Inc. ey began
with a single store and 11 team members
at 403 Sherman in Springfield, Mo.