Navy Federal Credit Union 2007 Annual Report Download - page 8

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6Navy Federal
Accomplishments
SERVICE ENHANCEMENTS
Branches—148 total
34 new locations include:
California—Del Mar, San Diego,
Temecula
Florida—Jacksonville (2), Tampa
Georgia—Atlanta (4)
Hawaii—Kapolei
Maryland—Laurel, Rockville
North Carolina—Jacksonville,
Moyock
Texas—San Antonio
Virginia—Annandale, Ashburn,
Burke, Chesapeake, Hampton
(2), Manassas, Newport News,
Norfolk (2), Portsmouth, Reston,
Richmond, Virginia Beach (3),
Williamsburg, Winchester
30 planned for 2008
ATMs—365 total
52 new locations
(Visit Navy Federal Online®for
current branch and ATM locations.)
Member Service Enhancements
•Continued expansion of staff to
further reduce response time to
members’ calls, allowing us to
handle three million more calls
than in 2006.
•Extended hours of operation in
49 branches.
•Launched a Visa®prepaid card
program to help the Navy Marine
Corps Relief Society speed delivery
of financial assistance to Sailors,
Marines and their families in times
of need.
Navy Federal Online
•Redesigned the home page,
providing better organization of
content and rate information.
•Added two new interactive tools
that help members select the right
checking account and the best
credit card for them.
•Upgraded the “Locations” section,
providing improved maps and
detailed branch information.
•New online tool helps members
select the best Navy Federal
mortgage for them, using their
personal goals and financial
information. It provides a rate and
payment quote instantly.
•New online tool—the Home
Services Connection Center—
helps members manage their
utilities, cable, phone services
and more with every move.
Account Access
•Made Web Bill Pay totally free,
regardless of a member’s bill
payment activity, and provided
easier access to recent payment
history for selected billers.
•Added a new layer of online
security, providing additional
user authentication.
•Now display pending direct
deposits and their availability dates
on the Account Summary page.
•Added the ability to immediately
open, fund and confirm Share
Certificate purchases entirely online.
•Made it possible for members
to make credit card cash advances
from their Navy Federal credit
card account to a Navy Federal
deposit account.
•Added ability to view six months
of transaction activity on Share and
IRA certificates.
•Arranged for members to
activate their Navy Federal credit
cards online.
•Added capability to transfer bal-
ances from other non-Navy Federal
credit accounts to a Navy Federal
credit card.
•Added the capability to make
both current and prior year IRA and
ESA (Education Savings Account)
contributions.
•Added the ability to provide
maturity instructions on full
balances in Share and IRA certifi-
cates and receive immediate
confirmation on the designated
transaction date.
Digital Media
•Launched a car-buying podcast
called “The most valuable three and
a half minutes you’ve ever spent
with your iPod or MP3 player.”
•Posted our videos “Preventing ID
Theft,” “Managing Your Credit”
and “Home Buying Made Easy”
on YouTube to make available
important educational resources
to new audiences.