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20 National Grid plc Annual Review 2008/09
Summary Operating and Financial Review
Objective KPI Description and performance Target
Adjusted EPS
Delivering superior
financial
performance
Total shareholder
return
To increase
To increase
Employee lost time
injury frequency rate *
Driving
improvements
in our safety,
customer and
operational
performance
Zero
Group return
on equity^
Delivering strong,
sustainable
regulatory and
long-term contracts
with good returns
To increase
Controllable cost ~ Becoming more
efficient through
transforming our
operating model
To decrease
Network reliabilityModernising and
extending our
transmission
and distribution
networks
Performance Measure Target
04/05 05/06 06/07 07/08 08/09
Electricity transmission UK 99.99998 99.9999 99.9999 99.9999 99.9999 % 99.9999
Gas transmission – UK 100 100 100 100 100 % 100
Gas distribution UK 99.999 99.999 99.999 99.999 99.9999 % 99.999
Electricity transmission – US 385 348 259 437 266 MWh losses <303
Electricity distribution – US 120 141 121 110 114 Mins of outage <110 -120
Employee
engagement
index
Building trust,
transparency
and an inclusive
and engaged
workforce
To increase
Greenhouse
gas emissions # *
Positively shaping
the energy and
climate change
agenda
80% reduction
by 2050
45% reduction
by 2020
Adjusted earnings per share excludes exceptional items, remeasurements and stranded cost recoveries
2007/08 includes continuing operations acquired with KeySpan for the period from 24 August 2007 to 31 March 2008 or as at 31 March 2008
* 2007/08 data restated as if KeySpan acquisition had occurred at the beginning of the year, previously published figure excluding KeySpan was
0.24 for employee lost time injury frequency rate and 38% for greenhouse gas emissions
^ 2007/08 results include KeySpan operations on a pro forma financial performance basis assuming the acquisition occurred on 1 April 2007
~ 2006/07 and 2007/08 results include KeySpan operations on a pro forma financial performance basis assuming the acquisition occurred
at the beginning of the fiscal year
# 2008/09 result not currently available. Result will be published on our website www.nationalgrid.com in July 2009
Performance summary:
Key performance indicators
Adjusted earnings divided by the weighted
average number of shares (pence)
Growth in share price assuming dividends are
reinvested (% cumulative three year growth)
Injuries resulting in employees taking time off work
(per 100,000 hours worked)
Adjusted earnings with certain regulatory based
adjustments divided by equity (% – three year average)
Regulated controllable operating costs (£m comparatives stated on
a constant currency basis and inflated to current performance year)
Employee engagement index calculated using responses
to our employee survey (%)
Reduction in greenhouse gas emissions against baseline
(% cumulative reduction)
35.2
32.3 38.3
47.8
08/0907/0806/0705/0604/05
50.9
66
20
112
61
07/0806/0705/0604/05 08/09
6
2,332
2,307 2,387
08/0907/0806/07
0.28
0.37
0.24
0.30
07/0806/0705/0604/05
0.25
08/09
70
60
08/0907/08
26
28
35
30
07/0806/0705/0604/05
11.8
12.0 10.8
08/0907/0806/07