ManpowerGroup 2013 Annual Report Download - page 16

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Our professional talent business, Experis, is poised for improvement, after seeing
revenue decrease by 6% in constant currency in 2013. We, of course, are not
satisfied with this, even though gross profit margin stayed steady. With more clients
gaining appreciation for the depth and scope of this offering, and how it builds more
streamlined and agile operations, we are committed to marked improvements in
2014. Although about 70% of our Experis business is in information technology
talent, we’ve made solid strides in engineering, which was up 19% in constant
currency. In addition, 2013 saw the introduction of Project Mayflower, a growing,
sought-after service that takes full advantage of our global footprint by recruiting and
placing talent, primarily from India, into other countries. This is another testimony to
our clients’ trust in our ability to handle a highly complex service with great care.
We’ve also worked hard to improve our recruiting expertise in vertical markets such
as oil and gas and healthcare.
ManpowerGroup Solutions gained solid traction in Recruitment Process Outsourcing
(RPO) and Managed Service Provider (MSP), which are also the fastest-growing
solutions in the industry. Our RPO and MSP offerings were both named number
one in the world, ranked as the largest in the industry by NelsonHall and Staffing
Industry Analysts, respectively, and as the global industry leaders by Everest
Group. In 2013, RPO alone earned 92 contracts and 100 projects, while MSP
managed nearly $9 billion in spend under management globally. Talent based
outsourcing experienced a decline, as it correlates to the demand for core staffing.
Right Management delivered a 45% increase in operating unit profit in constant
currency in 2013, excluding restructuring charges, and saw an uptick in demand for
career management. There was added interest in talent management as well, where
we help companies find, assess, develop, engage and align people around their
business strategy. We believe there is exceptional opportunity ahead on this front.
ManpowerGroup 2013 Annual Report Letter to Investors
14
Business Line Gross Profit
In Billions ($)
Right Management 0.2
ManpowerGroup Solutions 0.3
Experis 0.6
2.3Manpower
Total
3.4