ManpowerGroup 2009 Annual Report Download - page 19

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Management’s Discussion & Analysis Manpower 2009 Annual Report
Business Overview
Manpower Inc. is a world leader in the employment services industry. Our global
network of nearly 4,000 offi ces in 82 countries and territories allows us to meet the
needs of our clients in all industry segments, whether they are global, multinational
or local companies. By offering a complete range of services, we can help any
company – no matter where they are in their business evolution – raise productivity
through improved strategy, quality, efficiency and cost reduction across their
total workforce.
Manpower Inc.’s fi ve major brands – Manpower, Manpower Professional, Elan,
Jefferson Wells and Right Management – provide a comprehensive range of
services for the entire employment and business cycle including:
Permanent, temporary and contract recruitment – We fi nd the best people for all
types of jobs and industries at both the staff and professional levels under the
Manpower, Manpower Professional and Elan brands.
Employee assessment and selection – We provide a wide array of assessments
to validate candidate skills and ensure a good fi t between the client and the
employee, which leads to higher employee retention rates.
Training – We offer an extensive choice of training and development solutions
that help our employees, associates and clients’ workforces to improve their skills and gain qualifi cations that will help them
to succeed in the ever-changing world of work.
Outplacement – Our Right Management brand is the world’s leading outplacement provider, helping our clients to better
manage the human side of change by providing a positive way for employees who are transitioning out to make the right
choice for the next step in their career. The countercyclical nature of the outplacement industry helps strengthen our portfolio
during down economic cycles.
Outsourcing – Under Manpower Business Solutions (MBS), we provide clients with outsourcing services related to human
resources functions primarily in the areas of large-scale recruiting and workforce-intensive initiatives that are outcome based,
thereby sharing in the risk and reward with our clients. Our solutions include: task outsourcing, vendor management, onsite
HR services and Recruitment Process Outsourcing (RPO), where we are one of the largest providers of permanent and
contingent recruitment in the world.
Consulting – We are a leading global provider of integrated consulting solutions across the employment lifecycle. We help
clients maximize the return on their human capital investments while assisting individuals to achieve their full potential. Our
Right Management brand helps clients attract and assess top talent; develop and grow leaders; and engage and align
people with strategy.
Professional Services – Our Jefferson Wells brand is a high-value alternative to public accounting fi rms and other consulting
groups, delivering professional services in the areas of risk advisory, tax, and fi nance and accounting.
This comprehensive and diverse business mix allows us to mitigate the cyclical effects of the national economies in which
we operate.
Our leadership position also allows us to be a center for quality employment opportunities for people at all points in their
career paths. In 2009, we found permanent and temporary jobs for three million people who worked to help our more than
400,000 clients meet their business objectives. Seasoned professionals, skilled laborers, mothers returning to work, elderly
persons wanting to supplement pensions and disabled individuals – all turn to the Manpower group of companies for
employment. Similarly, governments of the nations in which we operate look to us to help reduce unemployment and train
the unemployed with skills they need to enter the workforce. In this way, our Company is a bridge to permanent employment
for those who desire it.
Our industry is large and fragmented, comprised of thousands of fi rms employing millions of people and generating billions of
U.S. Dollars in annual revenues. It is also a highly competitive industry, refl ecting several trends in the global marketplace,
notably increasing demand for skilled people and consolidation among clients in the employment services industry itself.
Management’s Discussion & Analysis
of fi nancial condition and results of operations
Revenues from Services
IN MILLIONS ($)
Operating Unit Profi t
IN MILLIONS ($)
(6.1) Americas
20.8 France
57.3 EMEA
26.5 Asia Pacifi c
113.4 Right Management
(22.0) Jefferson Wells
2,561.0 Americas
4,675.5 France
6,322.5 EMEA
1,728.0 Asia Pacifi c
559.4 Right Management
192.3 Jefferson Wells