ING Direct 2011 Annual Report Download - page 5

1 Who we are
Chairman’s message 4
ING at a glance 6
Boards 8
Key figures 9
ING share 10
4 Consolidated annual accounts
Consolidated balance sheet 90
Consolidated profit and loss account 91
Consolidated statement of
comprehensive income 93
Consolidated statement of cash flows 94
Consolidated statement of
changes in equity 96
Accounting policies for the
consolidated annual accounts 98
Notes to the consolidated
annual accounts 117
Risk management 213
Capital management 279
5 Parent company annual accounts
Parent company balance sheet 286
Parent company profit and loss account 287
Parent company statement of
changes in equity 288
Accounting policies for the
parent company annual accounts 289
Notes to the parent company
annual accounts 290
6 Other information
Independent auditor’s report 296
Proposed appropriation of result 297
7 Additional information
Risk factors 298
Financial glossary 317
General information 324
2 Report of the Executive Board
Financial and regulatory environment 12
Strategy 16
Sustainability 20
Capital management 24
Risk management 25
Human resources 26
Banking overview 28
–Retail Banking 32
–Commercial Banking 40
Insurance overview 45
–Insurance 48
–Investment management 55
3 Corporate governance
Report of the Supervisory Board 58
Corporate governance 61
Report of ING Trust Office 73
Report of ING Continuity Foundation 76
Conformity statement 77
Section 404 Sarbanes-Oxley Act 78
Remuneration report 80
Works councils 88
3ING Group Annual Report 2011
Contents
1 Who we are 2 Report of the Executive Board 3 Corporate governance 4 Consolidated annual accounts 5 Parent company annual accounts 6 Other information 7 Additional information