Health Net 2002 Annual Report Download - page 24

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GOAL 7: EXECUTION
We will operate as one company that builds excellent business systems and processes
and demonstrates integrity in all aspects of the operation of our business.
One Company. At the end of the day, this is the ultimate goal for Health Net. It’s the
inspiration behind Health Net’s Mission and Vision. It’s the driver behind all of our key
initiatives and goals. And, it’s what will differentiate Health Net from the competition
in the years to come.
As these pages show, we’ve already begun to execute against our goals – and our recent
progress has been significant. We attracted new members as we successfully entered new
markets and diversified our portfolio of products. We took important steps to secure and
retain the best people in the most productive environment. We have worked hard to forge
even stronger ties with the physicians and hospitals who care for our members. And, we
continue to develop new ways – and provide new tools – to add value to the health care
delivery system.
These successes help to further our ability to truly become One Company – driven by One
System. Improving service levels, standardizing systems and achieving efficiencies will
strengthen our enterprise-wide efforts to provide our customers with the best service and
drive our overall growth.
We’ve also worked hard over the years to execute on our promise to our stockholders. We’ve
strengthened stockholder value by meeting member needs, steadily improving the key metrics
that drive our performance and strengthening the balance sheet.
As we continue to execute against our goals, we will further enhance our ability to set our
sights on the Vision of Health Net as a top-tier company – as a recognized leader in adding
value to the lives of the people we serve.
22 | HEALTH NET, INC.