Health Net 2002 Annual Report Download - page 14

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GOAL 2: PRODUCT
12 | HEALTH NET, INC.
We will create simple and affordable products that satisfy our customers.
In today’s busy world, and especially in the complex world of health care, people crave
simplicity. They want products that will satisfy their needs and make their lives easier. As
costs continue to increase, the quest for quality, coupled with affordability, is vital – not just
for employers, but also for consumers. Health Net is responding by delivering simple, afford-
able and comprehensive products that provide our customers with access to high quality
health care services.
Today, Health Net is providing employers with options that provide comprehensive benefits –
at appropriate costs – while also giving consumers a greater voice in their health care decisions.
One such consumer-centric option is Health Net’s Variable Hospital Copay plan. Introduced
in California in late 2002, these tiered hospital products allow members to review hospitals
based on quality and cost. Higher priced hospitals are in a higher tier and require a higher
member copay. The more efficient hospitals provide members with lower out-of-pocket costs.
On average, tiered hospital products can save California employers anywhere from 10 to 15
percent on annual premiums.
In the Northeast, Health Net launched a “concentric” network in the New York metropolitan
area. This network includes many of New York’s top physicians and hospitals that share our
commitment to quality improvements and affordability.
These health care products will be most successful if we also provide our members with tools
to make the right decisions. Health Net’s Web-based interactive hospital comparison system
allows members to take an active role in assessing the relative quality of hospitals. The
Hospital Comparison Report helps members determine which hospitals score highest on key
quality evaluation measures for a particular medical condition or procedure.
Finally, we recently launched major initiatives to consolidate our operations and computer
systems – enhancing our ability to administer products efficiently throughout the company.