Eversource 2013 Annual Report Download - page 6

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infrastructure challenges. The reliability risks to New
England were underscored during the frigid weather
of January 2014, when many of the region’s electric
generators were unable to procure enough natural gas
to reliably operate their units.
We recognize the critical need for renewable energy
investments and energy efficiency options for
customers. We continue to support the development of
economical wind projects, having executed four cost-
effective wind contracts in 2013. In 2014, we are slated
to provide a total of half a billion dollars in energy
efficiency programs for customers in all three states.
How we measure success also includes our
commitment to giving back to the communities we
serve. Charitable giving and volunteerism have deep
roots at Northeast Utilities. In 2013 we provided over
five million dollars in grants to organizations that
directly and positively impact families across New
England.
I am extremely proud of these accomplishments,
but our work certainly is not finished. Like any great
organization, we routinely evaluate how we can
improve to ensure our customers receive world
class service. That is why we are redoubling our
efforts to increase customer satisfaction, reviewing
customer interactions at all levels of the company for
improvement opportunities. Our employees’ dedication
to their craft and the customer are the lynchpin to this
enterprise-wide transformation. I look forward to our
continued success at Northeast Utilities, and I am very
confident in our future.
Lastly, when we look back at the achievements
Northeast Utilities has experienced over the past
several years, we can point directly to Chuck Shivery’s
leadership and influence. While Chuck is officially
stepping down from the Board of Trustees this year,
the hallmarks of his legacy – customer service, strong
ties to the community and achieving attractive returns
for investors – will remain woven into the fabric of our
company.
Milestones with key transmission and natural gas initiatives –
establishing the foundation for future growth
4