Eversource 2013 Annual Report Download - page 5

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3
While Mother Nature did not demonstrate her power
in 2013 as forcefully as in 2012, we did face some
significant storm activity. In February, “Blizzard
Nemo” swept through New England, severely affecting
southeastern Massachusetts and causing a total of
320,000 customers in that area to lose electric service.
Building upon our successful emergency preparedness
efforts from the previous year, we were extremely
well-prepared with a One Company approach to storm
restoration and communication with customers, local
leaders and state officials. Although the blizzard
created hazardous weather conditions that restricted
travel and hampered restoration work, a massive team
of Northeast Utilities workers from three states came
together, along with mutual assistance crews from
across North America, to quickly restore power to
customers.
We achieved milestones with key transmission and
natural gas initiatives—establishing the foundation
for future growth. Two of Northeast Utilities’ major
electric transmission projects were completed in 2013:
the Greater Springfield Reliability Project, which was
constructed in western Massachusetts and northern
Connecticut, and the Lower Southeast Massachusetts
Reliability Project onto Cape Cod.
Our Northern Pass transmission project, which will
bring clean hydropower from Quebec to the New
England region, moved forward with a redesigned
route through New Hampshire that incorporates
community input. ISO-New England also approved
plans to connect the line to the regional grid.
With natural gas heating costs now half those of oil,
we added a record 10,356 heating customers in 2013.
This was double the level of 2009, and we expect the
annual increase in heating customers to rise to more
than 16,000 over the next decade. In 2013, Connecticut
legislators and regulators endorsed initiatives that
will ease the conversion costs for homeowners and
businesses, important steps we believe will spur
increased gas expansion. Combined with accelerating
conversion activity in Massachusetts, we expect to
double the earnings of our natural gas segment over
the next 10 years.
Further supporting investments in energy
infrastructure opportunities, all six New England
governors signed a pact in December committing
each of their states to natural gas and electric
transmission line expansion. This is a clear signal
these particular issues will remain of paramount
importance in our region, and Northeast Utilities
stands ready to help New England address these
We were extremely well-prepared with a One Company approach to storm
restoration and communication with customers