American Home Shield 2004 Annual Report Download - page 13

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We have undertaken a values renewal process across the enterprise.
We have done so with respect for our heritage, and a conscious-
ness of where we are today and want to be tomorrow.
We believe that three of our four values statements still hold
strong: Honor God in All We Do, Help People Develop, and
Grow Profitably. However, associates and leaders agreed that
we should clearly state that we value our customers and that our
pursuit of excellence should be outwardly focused; so, as you
will read in our proxy statement, we propose to replace “Pursue
Excellence” with “Excel with Customers.” These are sharp,
memorable declarations — aimed high enough to give the company
an admirable and yet achievable trajectory.
We are now taking on the important work of teaching, applying
and living the values in every corner of the company, following
through with our founder Marion Wade’s admonition that “If you
don’t live it, you don’t believe it.” The following essays illustrate
how four of our people view their lives, their values and their
work. I am proud that we have tens of thousands more like them.
Jonathan P. Ward, Chairman and Chief Executive Officer
essays on values