American Family 2010 Annual Report Download - page 5

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2010 AMERICAN FAMILY INSURANCE ANNUAL REPORT 3
You assume you can count on your insurance
company, but you’re never quite sure until you have
that moment of truth.
As you’ll read in the pages that follow, that
moment of truth can be the prompt, professional
response you get when your roof is blown off by
a storm or it might be the sense of security that
comes from the trusted advice provided by your
American Family Insurance agent.
You might nd a moment of truth in reading about
the caring people of American Family who joined in
the international outpouring of concern for the
nation of Haiti following its cataclysmic earthquake.
Or, you could simply nd comfort in learning
about our responsible and effective investment
philosophy, which maintains our nancial strength
to pay your claims.
We see these stories as milestones along the way to
meeting our mission of becoming the most trusted
and valued service-driven insurance company. As a
result of the determined efforts of American Family’s
employees and agents, our customers now:
Enjoy 24/7 service from us through our claim,
billing and policy sales and service care centers.
Use mobile devices to le claims, pay bills and
check their accounts as well as locate nearby
American Family agents and repair shops.
Have more options for buying auto insurance.They
can still work with their trusted agents, but can
now also buy it online or through our care centers.
Connect with us through social media tools and
our recruitment blogs.
Our goal is to provide the best customer service
ever, meeting the promises we make to our
policyholders to be there in their times of need. We
do this by helping you make sure your insurance
coverage keeps pace with your changing needs and
providing outstanding claims experiences.
American Family’s commitment was put to the test
in 2010, as storms hit our customers again and
again. But we kept on working, covering an
incredible amount of ground to help our customers
recover and rebuild.
These are just some of the ways we’re serving
customers and communities around the world.
No matter where you nd that moment of truth, you
can count on us to be there for you.
You can count on us
Jack C. Salzwedel
President and Chief Operating Ofcer
David R. Anderson
Chairman and Chief Executive Ofcer