Aetna 2001 Annual Report Download - page 8
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Please find page 8 of the 2001 Aetna annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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Back to Basics
In ,Aetna went back to basics — focusing on the specific
needs of our customers and how we can deliver the most value
for them.
Our new customer segment strategy — national accounts,
middle market and small business — allows us to understand
more closely and to address the unique needs of customers
in each segment and geography.
Quality and Value
Vigilance
Servicing Customers
Effectively
Creating Targeted
Customer Solutions
.
Executive Vice President and
Chief of Health Operations