Adobe 2004 Annual Report Download - page 21

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21
timely, high quality technical expertise on Intelligent Documents products and solutions to meet the growing needs
of our customers.
Our support revenue also includes support for our desktop products. We offer a range of support programs,
from fee-based incidents to annual support contracts. Additionally, we provide extensive self-help and online
technical support capabilities via the Web, which allows customers quick and easy access to possible solutions. We
provide product support through a combination of outsourced vendors and internal support centers.
We also offer Developer Support to partners and developer organizations. The Adobe Solution Network
(“ASN”) Developer Program focuses on providing developers with high-quality tools, software development kits,
information, and services.
As a registered owner of the current version of an Adobe desktop product, customers are eligible to receive
complimentary person-to-person support on certain matters. Support for some products and in some countries may
vary.
Training
We inform customers about the use of our products through on-line informational services on our Web site
(www.adobe.com), and through a growing series of how-to books published by Adobe Press pursuant to a joint
publishing agreement with Peachpit Press. In addition, we develop tests to certify independent trainers who teach
Adobe software classes. We sponsor workshops, work with professional associations and user groups, and conduct
regular beta-testing programs.
Investments
We own limited partnership interests in three venture capital limited partnerships, Adobe Ventures L.P., Adobe
Ventures III, L.P., and Adobe Ventures IV, L.P. (collectively “Adobe Ventures”), that invest in early stage
companies with innovative technologies. We also make direct investments in privately held companies. In addition
to the potential for financial returns, our venture activities often increase our knowledge of emerging markets and
technologies, as well as expand our opportunities to provide Adobe products and services. The partnerships are
managed by Granite Ventures, an independent venture capital firm and sole general partner of Adobe Ventures.
Our direct equity investments and Adobe Ventures investments at December 3, 2004 consisted of the following
companies:
Private Public
Adobe Equity Investments
Datalogics, Inc. X
Digimarc Corporation X
Objectivity, Inc. X
ONCE Corporation X
Salon Media Group, Inc. X
Vicom Systems, Inc. X
WinSoft S.A. X
Adobe Ventures L.P. Equity Investments
Managing Editor Software, Inc. X
Adobe Ventures III, L.P. Equity Investments
Biz 360, Inc. X
Builders Information Group, Inc. X
Digital Fountain X
Sendmail, Inc. X
Shutterfly, Inc. X