ADP 2007 Annual Report Download - page 13

Our ASO – ADP Resource®– offers core
bundled services similar to those of our
PEO without a co-employment arrangement
and appeals to small- and medium-size
businesses. Our ASO offering is a national
product. We are already in 23 U.S. markets
and growing rapidly.
Comprehensive Outsourcing Services
(COS) – for medium- and large-size
businesses
COS offers a multiprocess solution that
enables large U.S. clients to fully outsource
payroll, HR, time and labor management,
and applicant management, as well as
payroll, HR, and benefits administration.
On average, revenues from a COS client
are two-to-three times that of a traditional
payroll client, because COS clients desire
multiple services.
Our COS solution has been selected by
over 50 companies to serve more than
500,000 employees, of which 39 clients
representing approximately 370,000
employees are currently live. In addition,
80 percent of COS clients under contract
are new payroll clients to ADP.
GlobalView – our global solution for
multinational businesses
GlobalView – which leverages the SAP®
ERP Human Capital Management solu-
tion – is our HR BPO service that enables
multinational companies to manage their
global payroll and HR on a single platform.
This year, the number of companies that
have chosen GlobalView increased from
48 to 65, with a total employee population
of 730,000.
Well-received since its launch in 2004,
GlobalView is now available to process pay-
rolls in 32 countries. By the end of 2008,
we plan to have the capability to process in
over 40 countries. [See IKEA case study,
page 12.]
Productivity Improvement Initiatives
ES has several strategic initiatives to help
us focus on providing the best possible
service to our clients as we consistently
strive to improve our productivity,
margins, and service levels.
Smartshore Solution Centers – Last year, we
opened our first smartshore center in
El Paso, Texas; this year, we added a second
in Augusta, Georgia, to continue our
strategy of providing quality client service
through a centralized service environment.
Offshore Solution Centers – Our first offshore
facility, in Hyderabad, India, helped
improve our level of global competitive-
ness by serving clients with essential IT
support services across multiple time
zones. This year, we added a second off-
shore facility in Pune, India.
ES TeleSales – We strengthened our superior
distribution capabilities by creating a new
sales distribution channel. ES TeleSales
enables us to economically sell services to
businesses we could not efficiently reach,
lowering our overall cost of sales, and
enabling our 4,000-person field sales-
force to focus on clients and prospects
that require on-site calls.
Alliances – ES continued to build strong ties
with its alliance partners. By partnering
with other companies whose offerings
complement ours, and reaching out to
prospects through relationships with
accountants and banks, we further extend
the distribution of our products. [See
Craig Franklin, CPA, P.C. case study,
page 20.]
Room to Grow
ES competes in markets that are large and
growing. Each offers the opportunity for
future growth.
We estimate our total ES opportunity in
the markets we serve to be about $85 billion,
and believe we have the right products,
services, and strategies to keep winning
and growing.
We serve over 560,000 employers
worldwide...and we pay nearly 33 million
workers in over 30 countries
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ADP Summary Annual Report 2007