ADP 2001 Annual Report Download - page 11

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Please find page 11 of the 2001 ADP annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Fiscal ’01 was also another year of record client retention. Employer Services, our largest business, increased
its traditional retention rate significantly for a third straight year. Brokerage Services realized record-high retention
rates in each of its major operating units with no major competitive client losses. Dealer Services retained better
than 90% of its clients worldwide for a fourth consecutive year. And, most importantly, the average ADP client is
staying with us longer than ever before.
While our investment in tools, processing, training, and staffing – well over $100 million during the past
several years – makes World Class Service possible, ADP associates make World Class Service happen.
They personify our commitment to this critical business concept and bring it alive through the service offerings
they sell and the clients they serve each and every day. As our associates succeed, so does ADP.
9
Quality
more clients
are staying
with us longer