8x8 2009 Annual Report Download - page 7

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5
PBX features normally found on dedicated PBX equipment. 8x8 Virtual Office extensions do not require a dedicated
communications infrastructure. The service is received through an office’ s existing Internet connection, thus eliminating the
need for additional phone lines or digital subscriber lines for extensions, in contrast to traditional Centrex or PBX products.
The service is provided by 8x8 software that runs on computing platforms located in our data centers.
8x8 Virtual Office subscribers have the ability to choose any phone number available to 8x8 subscribers regardless of a user's
geographic location. Subscribers also can port numbers, including toll-free numbers, from other service providers at no
additional cost. Each extension in the virtual PBX can be located anywhere in the world with high-speed Internet access. 8x8
Virtual Office extension-to-extension calls and transfers are accomplished over the Internet, anywhere in the world, free of
extra charges to third party telecommunications carriers. 8x8 Virtual Office offers the following essential services for small and
medium-sized businesses:
• Auto-attendant providing dial by extension, name or group;
• Unlimited calling to the US, Canada, eight additional countries and other 8x8 subscribers, as well as low
international rates;
• Unlimited 8x8 extension-to-extension dialing anywhere in the world;
• Direct Inward Dial (DID) phone number with any desired area code for each extension;
• Conference bridge, 3-way calling, music on hold, call park/pick-up, call transfer, hunt groups, and do not disturb;
• Business-class voice mail including email alerts and direct transfer to mailbox;
• Call waiting / Caller-ID;
• Distinctive tone ringing, and
• Optional receptionist console application offering:
o Multiple call viewing and handling;
o Direct transfer to extension's voicemail;
o Supervised transfers, and
o View of extension status
As of March 31, 2009, each 8x8 Virtual Office customer subscribed to an average of between six and seven of our business
services.
8x8 Trunking Services
In June 2008, we launched the 8x8 Trunking service. The 8x8 Virtual Trunking service provides companies that have already
made a substantial or recent investment in phone system hardware with an opportunity to reduce recurring monthly service and
toll charges by delivering digital quality dial tone service to their phone system hardware over their broadband connection
rather than a separate voice circuit from an incumbent or local exchange carrier. The customer's existing phone system
equipment continues to provide the user feature set while the 8x8 Trunking services provide dial tone together with local, long
distance and international call routing services to that equipment from the 8x8 network.
8x8 Hosted Key System Services
In July 2008, we launched the 8x8 Hosted Key System service. The 8x8 Hosted Key System service is designed to replace
traditional premise-based telephone "key systems" typically used by companies whose size or structure dictates the sharing of
multiple, common phone lines among employees, regardless of where the employees are located. The 8x8 Hosted Key System