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(in thousands, except per share amounts) 2011 2010 Change
Operating revenues $ 4,214,833 $ 4,684,041 –10%
Income from operations $ 295,958 $ 562,662 –47%
Net income attributable to common shares $ 116,233 $ 277,1 92 –58%
Diluted earnings per common share from continuing operations $ 15.23 $ 35.75 –57%
Diluted earnings per common share $ 14.70 $ 3 1.04 –53%
Dividends per common share $ 9.40 $ 9.00 +4%
Common stockholders’ equity per share $ 342.76 $ 343.47 —
Diluted average number of common shares outstanding 7,905 8,931 –11%
* Computed on a comparable basis, excluding the impact of the adjustment for pensions and other postretirement plans on average common
stockholders’ equity.
FINANCIAL HIGHLIGHTS
4,215
4,684
4,326
4, 161
3,852
OPERATING REVENUES
($ in millions)
07
08
09
10
11
116
277
92
65
288
NET INCOME ATTRIBUTABLE TO COMMON SHARES
($ in millions)
07
08
09
10
11
15.23
35.75
1 6.70
10.57
30.68
DILUTED EARNINGS PER COMMON SHARE
FROM CONTINUING OPERATIONS ($)
07
08
09
10
11
296
563
290
239
485
INCOME FROM OPERATIONS
($ in millions)
07
08
09
10
11
4.4%
9.8%
3. 1%
2. 1%
9.5%
RETURN ON AVERAGE COMMON
STOCKHOLDERS’ EQUITY*
07
08
09
10
11
14.70
31.04
9.78
6.87
30.19
DILUTED EARNINGS PER COMMON SHARE
($)
07
08
09
10
11
1
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