US Postal Service 2008 Annual Report Download - page 9

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2008 Annual Report United States Postal Service | 9
Trust
Trust is the foundation of our service to the nation.
Americans depend on the security of the mail and
they know we’ll protect their privacy. This has been a
fundamental principle of the Postal Service for more
than 230 years. As the landscape of communications
changes, we’re leading the way in efforts to protect
personal information, including ensuring online security.
Our actions to protect consumers against mail fraud and
theft have made us one of the most trusted organizations
in the country.
We also keep our customers’ trust through our
performance. We get the mail where you want it, when
you want it there, whether you’re a consumer with a single
letter or a large business with millions of mailpieces. You
trust us to deliver for you, with high levels of service and
dependability. We are continually working to build that
trust. Through new technologies, such as Intelligent Mail
services, more information about the mail is available than
ever before, providing feedback that benefits everyone.
Our strength lies in the women and men who proudly
represent the Postal Service. Our trusted carriers are
welcomed in every community and show their care and
concern by watching out for elderly customers and others
on their routes, sometimes risking their own safety to
help other citizens. At our Post Offices, we connect with
the people in the communities we serve, building trusted
relationships that endure.
Through times of prosperity and times of conflict, the
Postal Service serves as the messenger that binds the
nation together.
Our foundation of trust is rock solid.
Commitment
Our customers are at the center of everything we do.
With their needs in mind, we’re making sure mail remains
relevant, safe, and private — and continues to provide
value for generations to come.
We always take the long view. As the nation has changed,
so has the Postal Service. We’re experts at adapting
to the changing lifestyles of Americans and an evolving
marketplace. From the Pony Express to mechanization to
digital communications, we have always embraced new
technologies, especially when they enable us to improve
service and efficiency, and make the mail work better for
our customers.
We’ll keep innovating.
We’re giving consumers and businesses convenient
access and choices to manage their mail. We’re working
with mailers, marketers, and advertisers to improve
the quality and relevancy of mail. We’re adapting our
products and pricing to market requirements. We’re
creating solutions that meet the needs — domestic and
international — of a wide range of customers, including
households and businesses, both small and large.
Our customers are diverse, and so are the ways they use
the mail and how they do business with us. Ship online.
Buy stamps at a grocery store or ATM. Save time and do
it yourself at a kiosk.
After all, it’s your Postal Service. Mail it your way.
Our mission is to provide trusted, affordable, universal
service.
That’s our commitment.