True Value 2007 Annual Report Download - page 7

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Please find page 7 of the 2007 True Value annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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“ THE MERCHANDISING TEAM INVESTS A GREAT DEAL OF TIME AND
ENERGY ON THE FRONT END TO ENSURE THE NEW CERTIFIED TRUE
BLUE ASSORTMENTS ARE EASY TO IMPLEMENT AND EFFECTIVE. THESE
ASSORTMENTS HELP MEMBERS BE MORE COMPETITIVE AND PROFIT-
ABLE AT RETAIL.”
We deliver so you can deliver. With more than 250,000 deliveries per year, the RDCs work hard
to provide retailers with the best service and delivery. The “loaded and delivered with pride”
initiative is designed to ensure we do a better job of delivering member orders in the best
possible condition. “Loaded and delivered with pride” adds another level of responsibility to each
pallet packed, truck loaded and shipment delivered, with the goal of an accurate and damage-
free delivery each and every time.
Stickers that indicate this added level of support are affi xed to packages to symbolize the time and
care being taken with each delivery. Because safety is so critical, we also added a “cut caution”
note to every pallet. These stickers remind the receiver to cut shrink wrap in two-foot increments
to reduce the chance of products falling.
To continue building on our commitment to exemplary service, upon each delivery, drivers will
provide members with a survey form so they can rate the load and provide specifi c feedback.
– Ken Kubis, Division Vice President of Merchandising
Improvements to Certifi ed True Blue
allow members to expand their assort-
ments based on what’s relevant in their
market, which translates into increased
retail sales and a more compelling
shopping experience.