Toshiba 2005 Annual Report Download - page 32

Toshiba Group’s basic policy rests on “making people’s
dreams come true, and continuing to provide reassur-
ance and smiles through products and services that
change society.” The Company is quick to read the
way ahead and combine its diverse strengths. Through
highly agile management, the company will realize
both high growth and stable profitability.
Toshiba Group positions Corporate Social
Responsibility (CSR) activities as a main pillar for
management. To earn the trust of society, our busi-
ness activities must be fair. Toshiba Group places the
highest priority on “human life and safety” and
“legal compliance” throughout our business activities.
To put this into practice, Toshiba Group places the
principles of corporate social responsibility at the
heart of business management. In this way legal
compliance, human rights, the environment, customer
satisfaction, and corporate citizenship are all system-
atically managed as an integral part of our business.
Compliance and Risk Management
By integrating risk management with compliance covering
laws and regulations, social norms, and corporate ethics,
Toshiba Group is ensuring the fairness and transparency
of its management system.
Thorough Implementation of the Toshiba Group
Standards of Conduct
In January 2004 Toshiba defined new Toshiba Group
Standards and translated them into 12 languages. In the
course of the year, approximately 400 Toshiba Group
Companies around the world adopted the Toshiba Group
Standards of Conduct and followed up with education
programs to achieve full understanding and adherence on
the part of all employees in all aspects of business. As an
important compliance theme, we put in place an organi-
zational structure and conducted education in prepara-
tion for the full enforcement of the Personal Information
Protection Law in Japan in April 2005.
In fiscal 2005, in accordance with Toshiba Group
Compliance Policy, we will continue efforts to inculcate
the Toshiba Group Standards of Conduct throughout the
worldwide Group. Also, education will be stressed to
enhance awareness concerning compliance, including
compliance with the Personal Information Protection Law.
Risk Management & Compliance Promotion Structure
Toshiba has appointed a senior corporate executive as
the Chief Risk-Compliance Management Officer (CRO).
The CRO leads Toshiba’s efforts to ensure compliance
with Toshiba Group Standards of Conduct and promote
risk management. The Risk-Compliance Committee chaired
by the CRO determines measures and promotes their
implementation in cooperation with the organizations
concerned. Also, each in-house company has a risk-
compliance officer and a risk compliance committee.
In the event of an emergency, the CRO takes the
initiative in swift and appropriate risk management in
cooperation with the organizations concerned.
The five subcommittees, including the Corporate Risk
Management Committee and the Corporate Lawsuit
Committee, deal with specific issues such as quality,
major earthquakes, and the environment.
The board of directors supervises implementation and
promotion of internal control systems concerning risk
management and compliance.
Enhanced Whistleblower System
Toshiba initiated a whistleblower system, the Risk Hotline,
in January 2000. Many Group companies have
introduced similar systems. Whistleblowers can also send
information by email via the intranet or contact the Legal
Affairs Division. Early and clear understanding of internal
risk is essential to assuming an early solution.
To further enhance the whistleblower system, since
January 2005 it has been possible to contact an external
attorney in addition to the Legal Affairs Division, thereby
enhancing the transparency of the system and convenience
for whistleblowers as well as taking advantage of the
expertise of the attorney.
In fiscal 2005 major Toshiba Group companies will
enhance their whistleblower systems by establishing a
channel for contacting attorneys.
32 Toshiba Corporation 130th Anniversary
CSR Management