Telstra 2016 Annual Report Download - page 3

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01
Our business 02
Highlights FY16 04
Chairman and CEO message 06
Strategy and performance 09
• Improve customer advocacy 10
• Drive value and growth from the core 12
• Build new growth businesses 14
• Our material business risks 16
• Outlook 19
Full year results and operations review 20
Sustainability 28
• Our approach 29
• Customer experience 30
• Connecting communities 31
• Our people 32
• Environmental stewardship 34
• Responsible business 35
Board of directors 36
Senior management team 40
Governance at Telstra 42
Directors’ report 47
• Remuneration report 52
Financial report 75
• Financial statements 76
• Directors’ declaration 155
Shareholder information 159
Reference tables 161
Glossary 172
Index 174
Telstra Corporation Limited
ABN 33 051 775 556