Telstra 2014 Annual Report Download - page 5
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increase in
NET PROMOTER
SYSTEM SCORE
REDUCTION IN CARBON
EMISSIONS INTENSITY
30%
EMPLOYEE
ENGAGEMENT SCORE
five percentage points
above the Australian
National Norm
82%
CUSTOMERS ON
A BUNDLED PLAN
DOMESTIC RETAIL
MOBILE SERVICES
net profit after tax
up 14.6 per cent from FY13 (i)
3PT
Telstra Annual Report 3