Mercury Insurance 2007 Annual Report Download - page 4

Download and view the complete annual report

Please find page 4 of the 2007 Mercury Insurance annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 92

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92

2 MERCURYNOW 2007
CONTENTS
LEADERSHIP
8 Keep it Coming!
A few words from Gabriel Tirador,
Mercury’s CEO
TECHNOLOGY
20 Mercury Unveils
MercuryFirst
A look at how this web-based agency
integration tool streamlines operations
FEATURE
30 When it Comes to
Customer Service, is
Enough Really Enough?
How Mercury is raising the bar in
customer service
GUIDANCE
36 A Guide for How to Choose
the Right Insurance Company
for You
Our experts answer your questions
MONEY/INVESTING
16 At a Glance
Mercury as a solid investment
29 Money Matters
A look at how far Mercury has traveled
37 Financial Highlights
2007 – the year in review
INSIDE MERCURY
4 Directors and Officers
Our list of who’s who
38 Products by State
Mercury serves 13 states
throughout the U.S.
EDITORIAL
6 Critic’s Corner
Past annuals revisited
14 Customer Testimonials
What our customers are saying about us
26 It’s Good to Know
You’ve got a Friend
An editorial on personal service
MERCURY GENERAL CORPORATION ANNUAL REPORT 2007
8
Keep it Coming!
A few words with
CEO, Gabriel Tirador
39
Financials
Ten Year Summary
and more
6
Critic’s Corner
Revisiting past
Annuals