Mercury Insurance 2007 Annual Report Download - page 24

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22 MERCURYNOW 2007
According to company insiders,
MercuryFirst represents a truly
collaborative effort, with a
system designed by agents and
powered by Mercury. In a strikingly logical
development, sources confirm that the
program was, indeed, designed by agents
because it was intended for agents.
Agents familiar with the new system have
gone on record to verify that MercuryFirst
will make operations such as providing
quotes, processing applications or making
changes to existing policies as easy as a
click of the mouse.
The company is reported to have
invested millions of dollars and tens of
thousands of hours working with agency
principals, producers and customer service
representatives to build a system that will
streamline and simplify the way agents
conduct business with Mercury.
Mercury President and Chief Executive
Officer Gabriel Tirador was quoted as
saying, “We began this project with one goal
in mind – make it as easy as possible for our
agents to do business with us. MercuryFirst
delivers on this promise, and more.”
Specifically, MercuryFirst is said to
feature a variety of tools and functions that
will streamline policy processing, including
integrated MVR, Clue and Credit ordering,
standardized client address verification
and automatic one-way driving distance
calculation between a client’s home and
work or school. In addition, MercuryFirst
users will now be able to electronically
upload documents directly to Mercury,
leading to speculation this could save untold
numbers of trees and make other insurance
carriers “green” with envy. The system
will also provide a detailed, at-a-glance
account of each policyholder’s history, all
in one place.
TECHNOLOGY
Mike Randles, an independent agent
and member of Mercury’s Agent Advisory
Board, commented, “Mercury has created
a user-friendly Web-based business solution
that allows agents to transact business
anywhere, anytime. That will significantly
increase productivity in our agency.”
The system is scheduled to roll out in
New York in the second quarter and in our
remaining states later this year and early
in 2009. As Mercury continues to strive
toward higher levels of customer service and
more efficient business operations, there’s
no telling what new portals of opportunity
the company will seek next.
HonestyStabilityEnthusiasmExperience
Honor