McKesson 2008 Annual Report Download - page 5

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Our Health Mart® franchise offers comprehensive solutions that
help independent pharmacies attract new business, maximize
the value of existing customer relationships and enhance
operational effi ciency. In fi scal year 2008, Health Mart grew
by more than 600 new stores, bringing the total to more
than 1,850. The growth of Health Mart contributed to
another excellent year for our generics business, which grew
sales by 11%, signifi cantly above overall market growth for
generics. We have expanded our industry-leading OneStop
Generics® program to serve regional chains and hospital group
purchasing organizations.
For larger pharmacies and chains, McKesson invests in
strategic programs like central fi ll, bulk repackaging and
pharmacy management systems to help our customers maximize
their operational and fi nancial success. The acquisition of Per-Se
signifi cantly enhanced our pharmacy systems offering by
providing a new, contemporary software platform for retail
chain and mail order customers. We support all pharmacy
customers with a robust infrastructure that includes Supply
Management Online, our customer Internet portal that accounts
for more than $2 billion in pharmaceutical orders each month.
Our RelayHealth intelligent network processes 70% of all retail
pharmacy claims nationwide.
We continue to build and strengthen relationships within the
pharmacy segment by combining our assets in unique ways
to help pharmacists and patients. Formed last year, McKesson
Patient Relationship Solutions (MPRS) engages pharmacists
in using their counseling skills to help patients stay on their
prescribed medications. MPRS provides 225 adherence pro-
grams that are supported by more than 50 pharmaceutical
manufacturers. One feature of this program, our LoyaltyScript®
card, is used by 11,000 patients each day. We are also
encouraged by our Medication Therapy Management pilot
program, a unique service that strengthens communications
among pharmacists, physicians and payors to improve patient
outcomes by helping patients increase medication adherence
and reduce adverse drug events.
Connecting hospital caregivers for a
safer, more patient-focused experience
McKesson continues to extend its lead in providing hospitals
with solutions that improve quality and patient safety, reduce
the cost and variability of care, and improve resource and
fi nancial management. We are the only company with a com-
plete suite of patient-safety solutions from the loading dock to
the patient bedside. We are also benefi ting from opportunities
in our growing roster of “One McKesson” customers who use
our products and services to address multiple needs through
the combination of McKesson-provided information technology,
automation and pharmaceutical distribution solutions.
One of these customers is St. Luke’s Episcopal Healthcare
System in Houston, which recently added extensive new
clinical IT functionality to its three hospitals and 18 clinics.
St. Luke’s also added more than 300 McKesson AcuDose-Rx®
medication dispensing cabinets, a superior, yet affordable
software and hardware solution that drives patient safety and
process effi ciency. This was the largest contract ever signed in
McKesson’s automation business. St. Luke’s is also a McKesson
pharmaceutical distribution customer.
Our focus on innovation has kept our software offerings
among the highest-rated in the industry. In fact, over the past
three years, we have had 20 products ranked within the KLAS
top three, several of which have received either a “Best in
KLAS” or a “Category Leadership” designation multiple times.
Helping physicians deliver better care
and improve practice performance
With the acquisitions of Per-Se, Practice Partner® and OTN over
the past two years, we have signifi cantly expanded our customer
base and solution set in the physician offi ce segment. We now
deliver a full range of solutions to physicians, from medical
supplies, equipment and vaccines, to electronic medical record
“Drawing on our formidable array of assets, we are serving customers in
ways that truly set McKesson apart in the marketplace.”