McKesson 2008 Annual Report Download - page 13

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McKESSON CORPORATION
6
Technology Solutions
Our Technology Solutions segment provides a comprehensive portfolio of software, automation, support and
services to help healthcare organizations improve quality and patient safety, reduce the cost and variability of care
and better manage their resources and revenue stream. This segment markets its products and services to integrated
delivery networks, hospitals, physician practices, home healthcare providers, retail pharmacies and payors. This
segment also includes our Payor group of businesses, which includes our InterQual® and clinical auditing and
compliance software businesses and our disease and medical management programs. The segment sells its solutions
and services internationally through subsidiaries and/or distribution agreements in Canada, the United Kingdom,
Ireland, other European countries, Asia Pacific and Israel.
The product portfolio for the Technology Solutions segment is designed to address a wide array of healthcare
clinical and business performance needs ranging from medication safety and information access to revenue cycle
management, resource utilization and physician adoption of electronic health records (“EHR”). Analytics software
enables organizations to measure progress as they automate care processes for optimal clinical outcomes, business
and operating results, and regulatory compliance. To ensure that organizations achieve the maximum value for their
information technology investment, the Technology Solutions segment also offers a wide range of services to
support the implementation and use of solutions as well as assist with business and clinical redesign, process re-
engineering and staffing (both information technology and back-office).
Key solution areas are as follows:
Clinical management: Horizon Clinicals® is built with architecture to facilitate integration and enable modular
system deployment. It includes a clinical data repository, clinical decision support/physician order entry, point-of-
care documentation with bar-coded medication administration, enterprise laboratory, radiology, pharmacy, surgical
management, an emergency department solution and an ambulatory EHR system. Horizon Clinicals® also includes
solutions to facilitate physician access to patient information such as a Web-based physician portal and wireless
devices that draw on information from the hospital’ s information systems. In addition, the Horizon Clinicals® suite
includes a comprehensive solution for homecare, including telehealth and hospice.
Enterprise imaging: In addition to document imaging to facilitate maintenance and access to complete medical
records, the segment provides a suite of enterprise medical imaging and information management systems, including
a picture archiving communications system and a comprehensive cardiovascular information system. The segment’ s
enterprise-wide approach to medical imaging enables organizations to take advantage of specialty-specific
workstations while building an integrated image repository that manages all of the images and information captured
throughout the care continuum.
Financial management: The segment’ s revenue cycle solutions are designed to reduce days in accounts
receivable, prevent insurance claim denials, reduce costs and improve productivity. Examples of solutions include
online patient billing, contract management, electronic claims processing and coding compliance checking. The
segment’ s hospital information systems play a key role in managing the revenue cycle by automating the operation
of individual departments and their respective functions within the inpatient environment.
Resource management: Resource management solutions consist of an integrated suite of applications that
enhance an organization’ s ability to plan and optimize the delivery of quality patient care. These solutions automate
the management of the workforce, supply chain, surgical and anesthesia documentation, and provide analytics for
performance measurement. Linking resource requirements to care protocols, the resource management solutions
enhance predictability, improve communication, reduce variability and lower overall costs associated with care
delivery.
Automation: Automation solutions include technologies that help hospitals re-engineer and improve their
medication use and supply management processes. Examples include centralized pharmacy automation for unit-
dose medications, unit-based cabinet technologies for secure medication storage and rapid retrieval, point-of-use
supply automation systems for inventory management and revenue capture, and an automated medication
administration system for ensuring accuracy at the point of care. Based on a foundation of bar-code scanning
technology, these integrated solutions are designed to reduce errors and bring new levels of safety to patients.