JP Morgan Chase 2012 Annual Report Download - page 80

Management’s discussion and analysis
90 JPMorgan Chase & Co./2012 Annual Report
Selected metrics
As of or for the year ended
December 31,
(in millions, except ratios and
where otherwise noted) 2012 2011 2010
Selected balance sheet data
(period-end)
Loans:
Credit Card $127,993 $132,277 $137,676
Auto 49,913 47,426 48,367
Student 11,558 13,425 14,454
Total loans $189,464 $193,128 $200,497
Selected balance sheet data
(average)
Total assets $197,661 $201,162 $213,041
Loans:
Credit Card 125,464 128,167 144,367
Auto 48,413 47,034 47,603
Student 12,507 13,986 15,945
Total loans $186,384 $189,187 $207,915
Business metrics
Credit Card, excluding
Commercial Card
Sales volume (in billions) $ 381.1 $ 343.7 $ 313.0
New accounts opened 6.7 8.8 11.3
Open accounts 64.5 65.2 90.7
Accounts with sales activity 30.6 30.7 39.9
% of accounts acquired
online 51% 32% 15%
Merchant Services
Merchant processing volume
(in billions) $ 655.2 $ 553.7 $ 469.3
Total transactions
(in billions) 29.5 24.4 20.5
Auto & Student
Origination volume
(in billions)
Auto $ 23.4 $ 21.0 $ 23.0
Student 0.2 0.3 1.9
The following are brief descriptions of selected business
metrics within Card, Merchant Services & Auto.
Card Services includes the Credit Card and Merchant Services
businesses.
Merchant Services is a business that processes transactions for
merchants.
Total transactions – Number of transactions and authorizations
processed for merchants.
Commercial Card provides a wide range of payment services to
corporate and public sector clients worldwide through the
commercial card products. Services include procurement,
corporate travel and entertainment, expense management
services and business-to-business payment solutions.
Sales volume - Dollar amount of cardmember purchases, net of
returns.
Open accounts – Cardmember accounts with charging
privileges.
Auto origination volume - Dollar amount of auto loans and
leases originated.