Henry Schein 2006 Annual Report Download - page 8

As the largest distributor of healthcare
products and services to office-based
practitioners in the combined North
American and European markets, the
world’s leading value-added dental
distributor, and the only Pan-European
distributor in the office-based
healthcare industry, Henry Schein
serves more than 500,000 customers
and has the capability to provide
door-to-door air package delivery to
practitioners in over 200 countries
around the world.
More than 11,000 Team Schein
Members in 19 countries use our
leveragable, world-class, centralized
infrastructure–nearly 3 million square
feet of space in 31 distribution
centers throughout North America,
Europe, Australia and New Zealand–
to efficiently and accurately ship over
11 million customer orders annually. In
the United States and Canada, 99% of
our orders are shipped the same day
the order is placed, are delivered within
two days of placement, and are shipped
with virtually 100% accuracy. And our
state-of-the-art “cold chain” distribution
capabilities ensure the integrity of heat-
sensitive products shipped.
Our customers can choose from more
than 70,000 branded and Henry Schein
private-brand products in stock, as well
as 100,000 additional products available
as special-order items. To help meet
virtually all of our customers’ practice
needs are 2,425 field sales consultants
and equipment sales specialists; 1,375
telesales representatives; 136 independent
software sales representatives; and
more than 700 equipment service
technicians, all supported by over
35 million targeted direct-marketing
pieces annually.
Serving Our Customers
With A World-Class Infrastructure
6
HENRY SCHEIN