HR Block 2013 Annual Report Download - page 31

Download and view the complete annual report

Please find page 31 of the 2013 HR Block annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 114

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114

24 H&R Block 2013 Form 10-K
RESULTS OF OPERATIONS
TAX SERVICES
This segment consists of our income tax preparation offerings - assisted, online and software, including tax operations
primarily in the U.S. and its territories, Canada, and Australia. This segment also includes the activities of HRB Bank
that primarily support the tax network.
Tax Services – Operating Statistics
Year ended April 30, 2013 2012 2011
TAX RETURNS PREPARED : (in 000s)
United States:
Company-owned operations 8,907 9,207 9,168
Franchise operations 5,598 5,693 5,588
Total retail operations 14,505 14,900 14,756
Software 2,004 2,158 2,201
Online 4,892 4,419 3,722
Free File Alliance 774 861 767
Total digital tax solutions 7,670 7,438 6,690
Total U.S. operations 22,175 22,338 21,446
International operations:
Canada (1) 2,517 2,545 2,411
Australia 741 671 644
Total international operations 3,258 3,216 3,055
Tax returns prepared worldwide 25,433 25,554 24,501
TAX OFFICES (at the peak of the tax season):
U.S. offices:
Company-owned offices 5,734 5,787 5,921
Company-owned shared locations (2) 477 734 572
Total company-owned offices 6,211 6,521 6,493
Franchise offices 4,384 4,296 4,178
Franchise shared locations (2) 123 175 397
Total franchise offices 4,507 4,471 4,575
Total U.S. offices 10,718 10,992 11,068
International offices:
Canada 1,139 1,223 1,324
Australia 410 404 384
Total international offices 1,549 1,627 1,708
Tax offices worldwide 12,267 12,619 12,776
(1) In fiscal year 2011, the end of the Canadian tax season was extended from April 30 to May 2, 2011. Tax returns prepared in Canada in fiscal year
2011 includes 51,000 returns in both company-owned and franchise offices which were accepted by the client on May 1 or 2. The revenues related
to these returns were recognized in fiscal year 2012.
(2) Shared locations include offices located within Walmart and other third-party businesses. Our U.S. Walmart license agreement expired in April 2013.