HR Block 2013 Annual Report Download - page 3

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This year, we continued our renewed focus on
what we know best—Taxes. And we reaffirmed
our purpose, the purpose that Henry and
Richard Bloch had 58 years ago when they
started this iconic company.
Simple yet profound, our purpose is to look at
our clients’ lives through tax and find ways to
help. This statement embodies our essence and
something that is unique to H&R Block. We
achieve our purpose by executing our vision:
to be the leading global consumer tax company,
bringing tax and related solutions to clients
year-round.
While having a clear purpose and articulating a
vision is important, it is our culture that will drive
or limit our success in delivering on them. The
values that shape us each and every day define
who we are as individuals and as a company.
Our values also reflect our history when, in a one-office operation on a Midwest main street, the Bloch
brothers put clients first and treated people the right way. While we have grown to over 12,000 offices
in locations across the globe, this simple approach shapes how we do business every single day: with
over 80,000 associates and tax professionals serving millions in the United States, Canada, Australia,
Brazil and India still putting clients first, still believing in people and still adhering to that same simple,
straightforward value:
“We Do the Right Thing.”
Whether it’s our assisted tax preparation from our expert tax professionals, our innovative digital tax
preparation options, or our ground-breaking financial products that help make our clients’ lives better,
this is who we are and how we operate:
n We believe in our people: We bring out the best in our people and celebrate their successes.
We take a positive approach and are continuously learning and aiming to do better and better.
n We take care of our clients: We strive to consistently deliver more than our clients expect and
always act in their best interest.
n We deliver for our shareholders: We manage our resources wisely and focus on growing
sustainable value and return on investment for our shareholders.
Living by these principles, H&R Block is becoming more agile, more global and even more client-focused.
We have also become a more profitable business by rationalizing our cost structure and identifying
ways to operate more efficiently. That said, there’s a lot of work to do and we’re constantly looking
Fellow Shareholders:
William C. Cobb
President & Chief Executive Officer