Ford 2002 Annual Report Download - page 27

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25
FINANCIAL SERVICES CUSTOMER SERVICES
2,500 dealers
worldwide
100 markets
worldwide
Major competitors:
BMW, Mercedes-
Benz, Audi, Lexus
Major customers:
GlaxoSmithKline,
Johnson &
Johnson, Hertz,
Coca-Cola, other
commercial
accounts, and
thousands of
individuals
406,695 vehicle
retail sales
worldwide
Sales mix:
60% Europe
30% North America
10% Rest-of-World
www.volvocars.com
1-800-458-1552
E-mail:
customerservice
@volvocars.com
1,808 dealers
worldwide
142 markets
worldwide
Major competitors:
Toyota, Nissan,
General Motors,
DaimlerChrysler,
BMW
Major customers:
Enterprise Rent-
A-Car, BP, Hertz,
and thousands
of individuals
174,593 vehicle
retail sales
worldwide
Sales mix:
61% Europe
25% North America
14% Rest-of-World
www.landrover.com
1-800-637-6837
E-mail: lrowner
relations@
landroverna.com
75% Revenue from U.S.
25% Revenue from
Rest-of-World
$5 billion revenue
www.hertz.com
1-800-654-3131
E-mail form at:
www.hertz.com
Expanded to over
800 off-airport
locations in the U.S.
Introduced Sirius
Satellite Radio in
select U.S. markets
Introduced a redesigned
Website at hertz.com
Introduced Hertz Prestige
Collection in Europe
Began car rental
operations in China
Quality service in Ford,
Lincoln and Mercury
dealerships worldwide
Major competitors:
Pep Boys, Penske,
Midas, Goodyear,
Jiffy Lube, Firestone,
Master Care
Major customers:
Ford, Lincoln and
Mercury owners as
well as large and
small commercial
accounts with fleets
of Ford Motor
Company branded
vehicles
Over 25 million
customers served
www.
qualitycareservice.com
Ford
1-800-392-3673
Lincoln/Mercury
1-800-521-4140
New Quality Care
Service campaign
Highlights
advantages of
dealership service
Better positions our
dealerships against
independent vehicle
service competitors
Features aggressive
first-time service
offers such as four
tires for $99 or less
Motorcraft
Available in Ford, Lincoln
and Mercury franchised
dealers worldwide, Ford
Authorized Distributors,
and select major retail
accounts
Major U.S. competitors:
NAPA, Dana, Moog
Major customers: Ford,
Lincoln and Mercury
vehicle owners
Genuine Ford Accessories
Available in Ford, Lincoln
and Mercury franchised
dealers, Ford Authorized
Distributors
Major competitors:
Small aftermarket
companies and installers
in dealers’ selling area
Major customers:
Ford, Lincoln and
Mercury vehicle owners
Motorcraft
www.motorcraft.com
1-800-444-4503
Genuine Ford Accessories
www.fordaccessoriesstore.com
www.lincolnaccessories.com
www.mercuryaccessories.com
Motorcraft
Expanded line of remanu-
factured engines and
transmissions
Genuine Ford Accessories
Growing lineup of
electronics equipment:
DVD players, alarms and
remote starts, dealership
lot protection
Motorcraft
Launch fuel pumps,
chassis parts and Super
Duty friction brake parts
Sponsor #21 Taurus
NASCAR Racecar
driven by Ricky Rudd
Genuine Ford Accessories
Support new model
launches with full
accessories lineup
Operations in
36 countries
Nearly 300
locations
worldwide
12,500 dealerships
worldwide use Ford
Credit financing
More than 11 million
customers
Major competitors:
major banks and
credit unions
Major customers:
dealers, automotive
loan and lease
customers, and
commercial
accounts
Nearly $198 billion
in assets managed
More than
4 million vehicle
financing contracts
www.fordcredit.com
1-800-727-7000
E-mail form at:
www.fordcredit.com
Ford Motor Company
Vehicle Insurance
Program
Personal auto and
home insurance
Several leading
insurance
companies
One of the largest
independent
insurance platforms
1- 877-367-3847
www.fordvip.com
ESP
5,000 Ford Lincoln
Mercury dealers
Major customers:
Ford, Lincoln and
Mercury dealership
customers, commer-
cial accounts,
fleets of Ford Motor
Company branded
vehicles
APCO
Volvo, Land Rover,
Mazda and competi-
tive make dealers
Major customers:
Volvo, Land Rover,
Mazda and competi-
tive make dealership
customers
ESP & APCO
Major competitors:
Independent Service
Contract providers
ESP
Ford
1-800-392-3673
Lincoln/Mercury
1-800-521-4140
APCO
1-800-458-7070
ESP & APCO
Over 2 million
vehicle service
contracts
ESP
Basic maintenance
plan designed to
assist dealers in gen-
erating retail parts
and service traffic
APCO
Warranty Advantage
Limited Warranty pro-
gram on new vehicles
designed to give
dealers competitive
marketing advantage
with longer power-
train options
Hertz and its affiliates,
associates and independent
licensees represent what the
company believes is the
largest worldwide general
used car rental brand, based
upon revenues, and one of
the largest industrial and
construction equipment
rental businesses in
North America, based
upon revenues
Operations in more than 150
countries and jurisdictions
Approximately 7,000
worldwide locations
Major competitors:
Alamo, Avis, Budget, Dollar,
Thrifty, Enterprise Rent-A-Car,
Europcar, National
Major customers:
commercial accounts
including numerous Fortune
500 companies, as well
as millions of individual
customers worldwide
Volvo S60R
Volvo V70R
Four-C Technology
Range Rover