First Data 2011 Annual Report Download - page 38

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Financial Services segment results.
Year ended December 31, Percent Change
(in millions) 2011 2010 2009 2011 vs. 2010 2010 vs. 2009
Revenues:
Transaction and processing service fees $ 1,350.0 $ 1,362.2 $ 1,379.8 (1)% (1)%
Product sales and other 29.5 46.8 63.0 (37)% (26)%
Segment revenue $ 1,379.5 $ 1,409.0 $ 1,442.8 (2)% (2)%
Segment EBITDA $ 593.5 $ 553.0 $ 645.3 7% (14)%
Segment margin 43% 39% 45% 4pts (6)pts
Key indicators:
Domestic debit issuer transactions (a) 13,042.6 12,201.2 12,222.5 7% 0%
Domestic active card accounts on file
(end of period) (b)
Bankcard 50.5 47.8 48.3 6% (1)%
Retail 72.6 70.7 72.6 3% (3)%
Total 123.1 118.5 120.9 4% (2)%
Domestic card accounts on file (end of
period) (c)
Bankcard 137.2 127.3 123.2 8% 3%
Retail 423.0 398.4 385.3 6% 3%
Debit 146.5 129.9 153.3 13% (15)%
Total 706.7 655.6 661.8 8% (1)%
(a) Domestic debit issuer transactions include VISA and MasterCard signature debit, STAR ATM, STAR PIN-debit POS and
ATM and PIN-debit POS gateway transactions.
(b) Domestic active card accounts on file include bankcard and retail accounts that had a balance or any monetary posting or
authorization activity during the last month of the quarter.
(c) Domestic card accounts on file include credit, retail and debit card accounts as of the last day of the last month of the period.
Transaction and processing service fees revenue.
Components of transaction and processing service fees revenue.
Year ended December 31, Percent Change
(in millions) 2011 2010 2009 2011 vs. 2010 2010 vs. 2009
Credit card, retail card and debit processing $ 907.2 $ 924.7 $ 972.0 (2)% (5)%
Output services 225.3 219.5 242.5 3% (9)%
Other revenue 217.5 218.0 165.3 0% 32%
Total $ 1,350.0 $ 1,362.2 $ 1,379.8 (1)% (1)%
Credit card, retail card and debit processing revenue. Credit card and retail card processing revenue declined in 2011 versus
2010 with net new account conversions more than offset by price compression, declines in revenue from existing customers and the
loss of call center business not driven by active accounts on file. Growth in domestic active card accounts on file benefited primarily
from net new account conversions. Credit card and retail processing revenue decreased in 2010 versus 2009 due to the decline in
active accounts from existing customers and price compression partially offset by net new business.
Debit processing revenue increased slightly in 2011 compared to 2010 due to debit issuer transaction growth from existing
customers substantially offset by net lost business and price compression. Debit processing revenue decreased in 2010 versus 2009
due to lost business, including the deconversion of Washington Mutual Bank, and price compression partially offset by debit
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