Federal Express 2006 Annual Report Download - page 16

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Do whatever it takes.
Wherever we work in the world, FedEx people treat
us like we’re their number one customer.
— Andre´ Butler, Vice President for Resource Development, Heart to Heart International
Fast, reliable access to vital necessities can make all the difference in the aftermath
of a disaster. For ten years, global relief agency Heart to Heart International has
worked with FedEx to develop the systems and relationships that make life-saving
solutions possible.
There is nothing routine about disasters. Following the Indian Ocean tsunami in
December 2004, restoring drinkable water was a key concern. Heart to Heart secured
16 water purification systems, each weighing 1,600 pounds, from a manufacturer
in South Carolina. FedEx Freight and FedEx Custom Critical transported the systems
to staging areas in New York and California, where FedEx Express aircraft helped
get them to Sri Lanka.
When Southeast Asia suffered a devastating earthquake in Java in May 2006 — the
area’s third natural disaster in 18 months — Heart to Heart relied on FedEx to ensure
that seven tons of vital supplies and medicines reached the afflicted communities.
No one is resting though. To improve global preparedness, Heart to Heart and
FedEx recently established Forward Response Centers in Dubai, the Philippines
and Mexico. These centers will further improve the speed and reliability of disaster
response — something that could one day mean all the difference to thousands
of people.
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