Federal Express 2006 Annual Report Download - page 14

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12
MESSAGE FROM THE CHAIRMAN
FedEx Express Executive Vice President, will succeed
Dan as FedEx Ground CEO.
FedEx Kinko’s opened its World Production Center
(WPC) in Memphis to help customers efficiently pro-
duce and distribute documents that have been sent
through our digital networks to the WPC. We have
also expanded services in 39 other commercial print
production centers and opened 35 new FedEx Kinko’s
retail locations in FY06. Major efforts to improve
training and customer satisfaction were also initiated
during the fiscal year.
What’s possible today is not just the result of shrinking
time and space. Real access is also about the ready
availability of more information. That is why we
continue to innovate in information technology. In
FY06, we significantly upgraded two important online
shipping tools to make it easier for customers,
particularly in small and medium businesses, to
simplify shipping, especially internationally. We’ve
also established the infrastructure to provide a single
source for shipment status tracking across many
FedEx operating companies, giving customers a
consistent end-to-end view of their FedEx shipments.
Customers and Communities
The common thread in all these activities? Building
customer loyalty. From our very first shipment 33
years ago, we have been consistently and positively
committed to our customers’ success. We are
fine-tuning our customer satisfaction measurement
systems to be sure we take into account everything
customers feel is important in creating an exceptional
relationship with FedEx. That is the clear purpose
shared by our 260,000 team members worldwide:
to make every FedEx experience outstanding. We
call it The Purple Promise.
That purpose extends to our interactions with the
communities where our customers and team members
work and live. In FY06, FedEx once again responded
to community needs in the wake of disaster, donating
shipping for more than two million pounds of relief
supplies to victims of Hurricane Katrina. Many FedEx
team members volunteered to help, building homes,
gathering donations, distributing supplies, working
on communication systems and assisting affected
people in many personal ways. We also responded
to other natural disasters around the globe, including
the recent earthquake in Indonesia. Our commitment
to better communities includes responsible environ-
mental practices. That is why we have ordered
additional hybrid vehicles; continued to upgrade
to a more fuel-efficient aircraft fleet; converted to a
predominantly solar-powered hub in Oakland, Calif.;
and expanded our use of recycled materials at
FedEx Kinko’s.
Growing the Power of Possibility
As more people see the possibilities that access
makes available, FedEx continues to grow. That reality
was underscored by a landmark study for FedEx by
SRI International, a well-respected research group.
The study, which is the first to define and measure
access, confirmed what we have intuitively known for
years — that open markets, open skies and open com-
munication among nations and peoples are good for
the world.
In this annual report, our customers share success
stories that prove this point. No two stories are the
same, of course, but each demonstrates how FedEx
has helped change what’s possible in their lives and
livelihoods. Enabling people to think bigger, reach
farther and accomplish more is how FedEx delivers
value to customers and shareowners alike. That is
the key to our success in the year just ended and
will be, I believe, for many years to come.
Sincerely,
Frederick W. Smith
Chairman, President and Chief Executive Officer