Exelon 2013 Annual Report Download - page 19

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18
Exelon 2013 Summary Annual Report Our Companies
PECO
Headquartered in Philadelphia, PECO provides service to
1.6 million electric and 497,000 natural gas customers in
southeastern Pennsylvania.
In 2013 PECO retained its top-decile safety performance record with a best-ever
OSHA recordable rate of 0.57. The company was recognized in May by the American
Gas Association with the Safety Achievement Award for experiencing the lowest level
of recordable injuries and illnesses among large electric and natural gas utilities in 2012.
PECO’s continued investment in its electric system resulted in its best year of
reliability on record, with the lowest number of outages in its history – just 0.68 per
customer, and an average outage duration of 94 minutes, matching 2012’s top
quartile performance. PECO also set a record for natural gas reliability, with 10 fewer
unplanned outages than in 2012.
In 2012, PECO began replacing its current electric meters with newer metering
technology and in 2013 received approval from the Pennsylvania Public Utility
Commission to complete the installation of 1.8 million new electric meters by the
end of 2014. The cost of this project has been partially oset by a $200 million grant
from the U.S. Department of Energy.
PECO’s call centers handled more than 5 million
calls in 2013 – more than 13,500 per day. New
customer service channels, like social media and
a mobile optimized web site, make doing business
with PECO faster and easier.
Exelon is investing $15 billion in its utilities over
the next five years to provide greater reliability and
improved service for customers and a stable return
for the company.