Exelon 2013 Annual Report Download - page 15

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14
Exelon 2013 Summary Annual Report Our Companies
ComEd
ComEd serves about 3.8 million customers in an 11,400 square
mile service territory.
ComEd in 2013 delivered exceptional value to its customers by achieving significant
milestones in every area of its business. In the key area of safety – the highest priority
of every Exelon company – ComEd had its best performance on record, a testament
to employees’ vigilance and commitment.
Customers benefited from a record year of reliability with improved outage frequency
(SAIFI) of 0.76 per customer and duration (CAIDI) of 81 minutes, both significantly
better than ComEd’s target. ComEd also improved its storm restoration time by 17
percent over 2012. As a result, ComEd’s customer satisfaction ratings continued to
improve, with the company achieving its best quarter ever at the end of 2013 in an
already distinguished year for the Customer Service Index.
ComEd is in the midst of an aggressive program to modernize its electric grid in
accordance with the Illinois Energy Infrastructure and Modernization Act (EIMA).
Thanks to a final piece of legislation enacted in 2013, ComEd continued its grid
modernization work, which began in 2012, and replaced hundreds of miles of cable,
refurbished more than 5,800 manholes and completed more than 70,000 smart
meter installations; 4 million will be installed over the course of the program.*
* As of this writing ComEd’s accelerated meter program is pending Illinois Commerce Commission approval.
In 2013, ComEd made great progress toward its
vision of being a 21st century utility that delivers
exceptional value and service to customers.
ComEd laid the groundwork for the Grand Prairie
Gateway, a major transmission infrastructure
investment projected to save customers
approximately $500 million by reducing system
congestion and driving cleaner energy to the grid.