Earthlink 2013 Annual Report Download - page 8

Table of Contents
Business Services Segment
Our Business Services segment provides a broad range of data, voice and IT services to retail and wholesale customers. We derived
approximately 71%, 76% and 78% of our revenues during the years ended December 31, 2011, 2012 and 2013, respectively, from our Business
Services segment.
Products and Services
Data Services. We offer a broad range of data and Internet services to business customers, including high-
speed Internet access,
dedicated Internet access and MPLS services. We offer a full range of access types, including DSL, T-
1 and DS3 lines, Ethernet and wireless
broadband, at speeds ranging from 1.5Mbps to over 100Mbps. Connectivity is primarily provided over our facilities-
based nationwide network
and is monitored 24/7 to keep customer information secure. Our high-
speed services also includes enhanced features such as online faxing,
email, POP services, web hosting, firewall and Virtual Private Networks (“VPN”), among others.
Voice Services.
We offer a broad range of voice services to business customers, including local, domestic and international switched
access, dedicated long distance services, hosted voice solutions and access trunks for customers that own and operate switching equipment on
their own premises. We offer a full range of access types, including traditional voice lines, T1 and Ethernet. We also provide enhanced services
to our customers by offering a number of calling features.
IT Services . We offer cloud, data center, managed security, application and IT support services. Our enterprise-
class data centers are
all on-
net and linked for redundancy. We also provide consulting services for security of network and hosting environments, virtualization and
disaster recovery, among others. We offer the following IT services:
Wholesale Services. We provide voice and data services to other communications carriers, to larger-
scale providers of network capacity
and to other businesses. Revenues from these services are generated from sales to other communications companies, including incumbent local
exchange carriers (“ILECs”), competitive local exchange carriers (“CLECs”),
wireless service providers, cable companies, ISPs and others. We
offer broadband transport services, including private line services, Ethernet private line services and wavelength services, that allow other
communications providers to transport the traffic of their end-
user or wholesale customers across our local and intercity network; local
communications services to ISPs and local dial tone communications services to service providers; nationwide live and automated operator and
directory assistance services; and dedicated Internet access services through our IP network and our direct connectivity to the IP networks of
ISPs.
Other Services.
We lease server space and provide web hosting services that enable customers to build and maintain an effective online
presence. Features include domain names, storage, mailboxes, software tools to build websites, e-
commerce applications and 24/7 customer
support.
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• Cloud services.
We provide cloud hosting and dedicated server services to customers using servers located in our data center facilities.
One key offering from our virtualization services portfolio is our VMware vCloud Powered Cloud services for disaster recovery and
hosted server environments.
•
Data center services.
We allow customers the ability to colocate their data and equipment within our secure and power redundant data
centers.
•
Managed security services.
We provide 24/7 monitoring and management of security appliances, software and network-
based controls
and incident response. Our managed security services include network and cloud security, endpoint and device security, compliance and
enhanced monitoring and business continuity and disaster recovery.
•
Application Services.
We offer a suite of enterprise applications that can be hosted in our data centers. Applications include: Secure
email hosting, email encryption, email archiving and secure file sharing.
•
IT support services.
We provide 24/7 IT support services. Our IT solution center has a help desk and remote care platform, support
specialists and engineers.