Bank of the West 2010 Annual Report Download - page 21

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In 2010, Bank of the West received several industry awards
that demonstrate our commitment to customer satisfaction.
We thank our loyal customers for the honor of serving them
and our employees for their hardworking efforts that made
these recognitions possible.
For the third year in a row, Bank of the West was ranked "Highest in
Customer Satisfaction in Retail Banking" in California by J. D. Power
and Associates.
J.D. POWER AND ASSOCIATES
Bank of the West was recognized with twelve national and regional
awards of excellence by financial consulting and research firm Greenwich
Associates for 2010, for overall satisfaction in small business/middle market
customer service, relationship manager performance, cash management,
and financial stability.
GREENWICH ASSOCIATES
19
OUR AWARDS
Bank of the West received the highest numerical score among retail banks in California in the proprietary J.D. Power and Associates 2010 Retail Banking Satisfaction
StudySM. Study based on 47,673 total responses measuring 8 providers in California and measures opinions of consumers with their primary banking provider.
Proprietary study results are based on experiences and perceptions of consumers surveyed in January 2010. Your experiences may vary. Visit jdpower.com.