BT 2009 Annual Report Download - page 9

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ADDITIONAL INFORMATION FINANCIAL STATEMENTS REPORT OF THE DIRECTORS BUSINESS AND FINANCIAL REVIEWS OVERVIEW
7BT GROUP PLC ANNUAL REPORT & FORM 20-F
BUSINESS AND FINANCIAL REVIEWS
BUSINESS REVIEW
8 Introduction
8 Our 2009 performance
8 Our focus
9 Maintaining a sustainable business
9 Measuring our performance
9 Outlook
10 How we are structured
10 BT Global Services
13 BT Retail
16 BT Wholesale
17 Openreach
19 BT Design
20 BT Operate
20 Our resources
23 Corporate responsibility
OTHER MATTERS
26 Regulation
27 Competition
28 Branches outside the UK
28 Our relationship with HM Government
28 Legal proceedings
28 Acquisitions and disposals
29 Our property portfolio
29 Principal risks and uncertainties
FINANCIAL REVIEW
32 Summarised group income statement
33 Introduction to the Financial review
33 Group results
36 Other group items
40 Cash flow
41 Balance sheet
44 Taxation
45 Financial risk management
47 Critical accounting policies
47 Alternative performance measures
Please see Cautionary statement regarding
forward-looking statements on page 148.
7BT GROUP PLC ANNUAL REPORT & FORM 20-F
ADDITIONAL INFORMATION FINANCIAL STATEMENTS REPORT OF THE DIRECTORS BUSINESS AND FINANCIAL REVIEWS OVERVIEW