BT 2004 Annual Report Download - page 138

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2000 2001 2002 2003 2004
Call growth (decline)
% growth (decline) in UK fixed-network call volumes
(minutes) over the previous year 12 18 19 13 (2)
Growth is estimated by reference to growth in absolute call minutes.
2000 2001 2002 2003 2004
UK exchange line connections
Business (’000) 8,450 8,918 9,072 9,198 9,071
% growth (decline) over previous year 5.9 5.5 1.7 1.4 (1.4)
Residential (’000) 20,035 19,981 20,093 20,357 20,550
% growth (decline) over previous year (0.1) (0.3) 0.6 1.3 0.9
Service providers (’000) 95 67 56 91 377
% growth (decline) over previous year – (29.5) (16.4) 62.5 314
Total exchange line connections (’000) 28,580 28,966 29,221 29,646 29,998
% growth over previous year 1.9 1.4 0.9 1.5 1.2
2000 2001 2002 2003 2004
People employed
Continuing activities (’000) 120.8 116.8 108.6 104.7 99.9
Discontinued activities (’000) 16.0 20.2 – – –
Total employees (’000) 136.8 137.0 108.6 104.7 99.9
BT Annual Report and Form 20-F 2004137
Operational statistics
Years ended 31 March