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AtmoSpirit
e values we live by
Respected companies measure performance not only by
today’s nancials, but also by tomorrow’s opportunities—fueled by employee empowerment and customer
satisfaction. Creating a culture of leadership is nothing new in business. Yet, the culture of AtmoSpirit
belongs to Atmos Energy alone.
AtmoSpirit embodies ve principles: Inspire trust. Be at your best. Bring out the best in others. Focus
on the future. Make a dierence. All new employees are introduced to these values at two-day AtmoSpirit
workshops, and experienced employees are invited to an AtmoSpirit for Leaders program.
e company’s culture of leadership begins before a candidate is ever oered a job.
“We always recruit people who are highly procient in their skills. But, we spend much more time
assessing their t and understanding how they think and behave in certain circumstances before we
make a hiring decision,” said Mike Haefner, Atmos Energy’s senior vice president of human resources.
“Once on the job, we spend time communicating, communicating, communicating,” he said. When
employees understand Atmos Energy’s values and what’s expected of them, they naturally do what they
do best to serve customers, shareholders, co-workers and the communities in which they work and live.
“We also devote a lot of time to developing our leaders as coaches,” Haefner said.
“We have processes for performance planning, personal development and succession planning. Even
more important, our leaders across the enterprise develop their employees to live by the values we impart
in AtmoSpirit. Our leaders treat people as people, not as assets. And that’s why Atmos Energy is a great
place to work.”
“Executive Chairman Bob Best says that our culture is
our foundation and our future. AtmoSpirit sets out the values
that set us apart from all other companies.”
Mike Haefner, senior vice president of human resources
1
ATMOS ENERGY 2012 SUMMARY ANNUAL REPORT
Front Cover Meter Reader Ron Anderson, who works for the Mid-Tex Division in Wichita Falls, Texas, cheers with fellow
employees after he and his teammates complete the “broken squares” game at an AtmoSpirit training session held in the
summer of 2012. Unable to rely on verbal communications, the teammates learn that through cooperation and sharing they
can assemble a puzzle of many unique shapes into six paper squares.