Atmos Energy 2012 Annual Report Download - page 14

Download and view the complete annual report

Please find page 14 of the 2012 Atmos Energy annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 36

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36

Our spirit
of service builds
loyal customers
12 ATMOS ENERGY 2012 SUMMARY ANNUAL REPORT
Serving the public means more than just deliv-
ering safe and reliable service. It also requires
enhancing the customer’s experience at every
point of personal contact.
“Our people have a service mindset,” said
Mike Haefner, Atmos Energy’s senior vice presi-
dent of human resources.
“One of our service technicians recently went
into the home of an elderly, disabled customer
and noticed there was no carbon monoxide
detector. e technician took the initiative to
buy and install one for the customer, with money
from his own pocket and on his own time.
“Acts of caring by our employees happen all the time,” he said.
Serving the public also involves informing people about natural gas. According to Bill Greer, vice
president of marketing in the Kentucky/Mid-States Division and former chair of the enterprisewide Utility
Marketing Council, educating employees is the rst step.
With that goal in mind, the company held it rst Natural Gas Week three years ago. During 2012,
the program combined learning modules, live demonstrations, local gas-dealer presentations and lots of
fun to create employee knowledge and enthusiasm about natural gas.
“Our employees are consumers, too. And, if they’re sold on the value of our product, they’re going to
make sure they tell others,” Greer explained. “And, that’s what we want: loyal customers who believe
that natural gas service is as indispensable as their cool smartphones.”
1
2
“It’s not enough just to know the story. We’ve got to go out and
tell it. We’ve got to make sure that all our customers, and
prospective customers, too, recognize there is distinctive value in
using natural gas over other sources of energy.”
Bill Greer, vice president of marketing, Kentucky/Mid-States Division, and former chair of the Utility Marketing Council